Terms & Conditions Agent U9 —
Malaysia Platform Usage Rules

These Terms and Conditions constitute a legally binding agreement between you ("User") and agent u9 ("Platform"). By accessing, registering for, or using any part of the agent u9 platform — whether via the website, mobile app, or any other provided access method — you automatically agree to be bound by all terms stated herein.

These terms take effect on the date you first use the platform and will continue to apply for as long as your account remains active or you use any agent u9 service. Acceptance of these terms is an absolute condition of platform use — no exceptions are granted to any user.

Agent u9 reserves the right to modify, add to, or amend these terms at any time without prior notice. It is the user's responsibility to review these terms periodically to stay informed of the latest version in effect.

Use of the agent u9 platform is subject to the following eligibility requirements, which must be fully met by every user:

• You must be 18 years and above at the time of registration and throughout your use of the platform.
• You must register under your own name — registration on behalf of another person is strictly prohibited.
• You must be an individual and not a company, organisation, or business entity.
• You are not currently blacklisted or suspended by agent u9 or any related online gaming platform.
• You are not subject to any legal restrictions that prohibit participation in online gaming activities.
• You are registering and using the platform of your own free will, without coercion from any party.

Agent u9 reserves the right to request identity verification (KYC) at any time to ensure eligibility requirements are met. Failure to provide the required documents may result in account suspension or closure.

Each user is only permitted to hold one (1) account on the agent u9 platform. Holding multiple accounts is a serious violation of these terms and may result in the closure of all associated accounts and forfeiture of remaining funds.

• Information provided during registration must be accurate, complete, and kept up to date at all times.
• You are fully responsible for the security of your account username and password.
• All activity that occurs under your account is entirely your responsibility.
• Please contact customer support immediately if you suspect any unauthorized access to your account.
• Users are encouraged to enable two-factor authentication (2FA) for added security.

Agent u9 reserves the right to close, suspend, or restrict any account suspected of being accessed by a third party, involved in fraudulent activity, or in violation of any part of these terms.

The agent u9 platform supports a variety of payment methods suited for Malaysian users, including online bank transfers, e-wallets, and supported local payment options. All deposits are processed securely using high-grade SSL encryption.

• Minimum and maximum deposit limits are subject to the current policy and may change from time to time.
• Deposited funds must be your own — using another person's credit card or bank account is strictly prohibited.
• All deposits are final and cannot be reversed once credited to your account.
• Agent u9 reserves the right to request proof of ownership of the payment method used for verification purposes.
• Any attempt to make a deposit via an unapproved method may result in account suspension.

Agent u9 is committed to processing withdrawals quickly and efficiently. Withdrawals are sent directly to the bank account or e-wallet you registered during the KYC process, ensuring your funds reach the right hands safely.

• Withdrawals may only be made to an account registered under the same name as your agent u9 account.
• Daily minimum and maximum withdrawal limits are subject to your account's VIP level.
• Withdrawal requests submitted before 5:00 PM on business days will be processed on the same day.
• Agent u9 reserves the right to request additional verification (KYC) before approving withdrawals that exceed certain limits.
• Withdrawals may be delayed if a security investigation or identity verification is required.
• Any rollover requirements associated with a bonus must be met before a withdrawal can be made.

Agent u9 offers a variety of bonuses and promotions from time to time as a token of appreciation for our loyal players. All bonuses are subject to the specific terms stated in each respective promotional offer.

• Every bonus carries a rollover requirement that must be fulfilled before a withdrawal is permitted.
• Bonuses may only be claimed once per user, household, IP address, device, or payment method unless otherwise stated.
• Agent u9 reserves the right to void bonuses and associated wins if a user is found to be abusing any promotional offer.
• Unused bonuses will expire automatically once the stated validity period ends.
• Participation in any promotion is deemed as acceptance of that promotion's specific terms.

If there is a conflict between specific promotion terms and these general terms, the specific promotion terms shall apply solely for the purpose of that promotion.

All games available on the agent u9 platform are operated in accordance with the rules set by their respective game providers. Each game has its own rules, which can be reviewed directly within the game interface.

• Game results are final and cannot be disputed unless there is clear evidence of a technical failure verified by the system.
• In the event of a technical disruption during an active game, agent u9 will resolve the situation based on data recorded by the server.
• Any attempt to exploit system vulnerabilities, use automated software, or employ strategies contrary to the spirit of fair play is strictly prohibited.
• Agent u9 uses a certified Random Number Generator (RNG) to ensure all game outcomes are fair and cannot be manipulated.

The following actions are strictly prohibited on the agent u9 platform and may result in account closure and legal action:

• Fraud, money laundering, or any other illegal activity conducted through the agent u9 platform.
• Using bots, automation software, scripts, or any technological means to gain an unfair advantage.
• Owning or using more than one account under the same name, address, or device.
• Threatening, abusing, or harassing support staff or other users.
• Sharing your account with a third party or allowing others to use your account.
• Any attempt to hack, attack, or disrupt the platform's technical infrastructure.

Users may close their account at any time by contacting the agent u9 customer support team. The voluntary account closure process will be completed once all valid pending withdrawals have been settled.

Agent u9 reserves the right to close or suspend an account without prior notice in the following situations:

• Violation of any section of these terms and conditions.
• Suspected fraudulent activity, money laundering, or other illegal activities.
• Failure to provide the requested identity verification documents.
• Accounts that have been inactive for more than 12 consecutive months.
• Self-exclusion requests through the responsible gaming program.

Agent u9 provides its gaming platform on an "as-is" basis and makes no guarantee that the platform will operate without interruption or errors at all times. While we strive for full uptime, technical disruptions may occur under circumstances beyond our control.

• Agent u9 is not liable for any indirect, consequential, or special losses arising from the use of the platform.
• The maximum liability of agent u9 under any circumstances is limited to the amount deposited by the user within the 30 days preceding the claim.
• Agent u9 is not liable for any losses caused by a user's internet connection failure or device issues.

Users acknowledge that online gaming involves financial risk and that wins and losses are a normal part of the gaming experience.

Agent u9 reserves the right to amend, modify, or update these Terms and Conditions at any time based on operational requirements, legal changes, or industry needs. All amendments take effect immediately upon publication on the platform.

We will endeavour to notify users of significant changes via in-platform notifications or registered email. However, the ultimate responsibility to review the latest terms rests with the user. Continued use of the platform after amendments are published constitutes acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the agent u9 customer support team, who are available to assist you at all times.

• Live Chat Support: Available 24 hours a day, 7 days a week directly on the agent u9 platform.
• Support email: [email protected]
• Average email response time: within 2 hours on business days.

We are committed to resolving every enquiry promptly, transparently, and satisfactorily. User satisfaction is our top priority.